Delivering an Effective Student Experience - a UK Perspective (Keele University)

What Colleagues can expect



Participants engaging in this programme will engage with colleagues managing a range of student services, from Counselling to Careers and everything in between. The intention is to provide colleagues with a broad view as to how students are supported in UK Higher Education. To enable this, colleagues as well as spending time at Keele the programme will include visits to other regional Universities. Each offers something different which we feel is important in ensuring that colleagues leave with a broad understanding of how things operate across our sector.

Whilst we will give a broad overview of our services we will focus in on some specific areas, these being:
  • Induction and Transitions 
  • Peer Mentoring 
  • Residence Life 
  • Students’ Unions 
Sessions will be delivered in a range of ways in a number of settings but will also be encouraging the sharing of knowledge by all those involved, in order that colleagues do not just learn about how we do things, but indeed that we all leave at the end of the experience having gained a valuable understanding of how students are supported across those countries that are represented.

The programme will include social activities which includes a Myths and Legends tour of Keele Hall and dinner in a local village pub.

We are very pleased that you have shown interest in the Student Affairs programme that we will be Coordinating at Keele University. We think it is a great opportunity for colleagues from a range of countries to come together and learn from one another about how we all support students on our own Campuses.



We are keen that you have the opportunity to learn about how we support students at Keele, but also think it important for you experience other Universities and learn from their staff and teams as to how they manage the student experience. We have, as such arranged for you to spend a day at three other Universities, all of which are somewhat different to one another. These are:

We’ll spend each day looking at different themes relating to the student experience, explore facilities and compare to your own experiences and services - we’ll also spend time with one another in more social settings and have factored this into the programme.

Full and detailed itinerary as well as information about each of the Universities and the staff you will be meeting and the themes that will be explored.

1600 - 1900 OPTIONAL EARLY ARRIVAL Register in Chancellor’s Building Main Reception and Transfer to Holly Cross
1900-2100 OPTIONAL EVENING MEAL Sneyd Arms
2100 TRANSFER TO HOLLY CROSS

Monday 20th June 2016



0730-1100 BREAKFAST FOR DELEGATES WHO ARRIVED ON SUNDAY
(Options to be provided)
0900-1200 REMAINING DELEGATES ARRIVE AT KEELE UNIVERSITY Register in Chancellor’s Building Main Reception and Transfer to Holly Cross
1245-1300 TRANSFER TO LUNCH
1300-1500 BUFFET LUNCH AND INFORMATION MARKET PLACE (Location TBC)
1500-1700 WELCOME AND INTRODUCTORY SESSION
To include details of the week ahead, a UK HE sector overview and information about the four Universities. Followed by an interactive session relating to the use and impact of digital media and the Student Experience) and delegate expectations.
(Location (TBC)
1700-1800 CAMPUS TOUR
Led by Keele Staff and Student Ambassadors
Campus tour to end at Holly Cross
1800-1915 FREE TIME Keele University
1915-1930 TRANSFER TO KEELE HALL
Escorted by Keele Staff
Meeting point in Holly Cross Reception at 1915
1930-2200 DINNER AT KEELE HALL
Followed by Keele Historic Talk and Tour Delivered by John Easom
Sneyd Room, Keele Hall
2200-2215 TRANSFER TO HOLLY CROSS

 Tuesday 21st June 2016

0730-0900 BREAKFAST
(Options to be provided)
0900-0930 DAY BRIEFING WM0.04, Walter Moberly
Keele University
0930-1000 TRANSFER TO MIDDLEPORT POTTERY
1000-1200 MIDDLEPORT POTTERY TOUR Middleport Pottery
1200-1230 TRANSFER TO STAFFORDSHIRE UNIVERSITY
1230-1315 LUNCH Staffordshire University
1315-1500 AFTERNOON SESSION
Focus on the role of Chaplaincy and approach to Faith and Academic Guidance and Support
Staffordshire University
1500-1545 CAMPUS TOUR Staffordshire University
1545-1615 TRANSFER TO TRENTHAM GARDENS
1615-1730 TRENTHAM GARDENS SHOPPING VILLAGE
Time to shop and relax!
Trentham Gardens
1730-1900 EXPLORE TRENHAM GARDENS
(Optional Activity, £10.25)
Trentham Gardens
1900-2100 MEAL AT TRENTHAM GARDENS David’s Brasserie
2100-2130 TRANSFER TO HOLLY CROSS

Wednesday 22nd June 


0800-1000 BREAKFAST
(Options to be provided)
1000-1200 MORNING SESSION
Student Transitions and Supporting Underrepresented Students
WM0.04, Walter Moberly
Keele University
1200-1300 TRANSFER TO HARPER ADAMS UNIVERSITY
1300-1345 LUNCH Harper Adams University
1345-1600 AFTERNOON SESSION
Differences and Challenges of supporting students in a small University, Learner Support for students from vocational backgrounds and careers support for international students
Harper Adams University
1600-1645 AFTERNOON BREAK Harper Adams University
1645-1745 CAMPUS TOUR Harper Adams University
1745-1830 TRANSFER TO PUB
1830-2100 PUB MEAL (Location TBC)
2100-2130 TRANSFER TO HOLLY CROSS

Thursday 23rd June 2016


0730-0830 BREAKFAST
(Options to be provided)
0830-0900 DAY BRIEFING WM0.04, Walter Moberly
Keele University
0900-1100 TRANSFER TO MANCHESTER METROPOLITAN UNIVERSITY
1100 - 1330 MORNING SESSION
‘Residence Life – Supporting Students in University Accommodation’
Manchester Metropolitan University
1330 – 1415 LUNCH Manchester Metropolitan University
1415-1515 TOUR OF BIRLEY STUDENT ACCOMMODATION Manchester Metropolitan University
1515-1715 TRANSFER TO KEELE UNIVERSITY
1715-1930  FREE TIME Keele University
1930-2200 FAREWELL DINNER The Old Library, Keele Hall
2200-2215 TRANSFER TO HOLLY CROSS

Friday 24th June 2016


0830-0930 BREAKFAST
(Options to be provided)
0930-1100 MORNING SESSION
Reflection and Wrap Up
DH 063, Dorothy Hodgkins
Keele University
1100 DEPART

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